Keystone commits to making citizen feedback the norm rather than the...
Feedback Labs is a consortium of like-minded organizations committed to making governments, NGOs and donors more responsive to the needs of their constituents. We work through human-centered design,...
View ArticleKeystone helps launch Feedback Labs to address the problem of insufficient...
Feedback Labs is a group of organizations that wants to see citizens become central throughout the development process, from start to finish. We look inclusively at four stages of the development cycle...
View ArticleNick van Praag, Director of Keystone’s Ground Truth program argues that the...
Nick van Praag, Director of Keystone’s Ground Truth program argues that the best way to gauge whether humanitarian programs are making a difference is to ask the intended beneficiaries Writing on the...
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Technology – a silver bullet or a rubber bullet?
For anybody interested in feedback, technology offers huge potential; the potential to reach communities, the potential to do so affordably, and the potential to access such feedback in real time. At...
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Constituent feedback – the revolution is coming
For a decade one of my standard introductions to our work has been, “The voices of those meant to benefit from our work is the most neglected important piece of the impact measurement puzzle. Not the...
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Coming through denial
This month’s annual Feedback Summit in Washington DC has been chronicled by journalist Marc Gunther as the moment where we recognized that we have arrived, and asked first order questions. In my blog...
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